Uganda’s National Social Security Fund (NSSF) introduced Sanyu, an AI-powered digital customer assistant based on Avaya technology.
Sanyu is a chatbot that serves as the NSSF’s frontline for customer service and is integrated with the organization’s Avaya OneCloud CCaaS contact center solutions. It reduces wait times for customers contacting the NSSF by providing self-service for routine transactions, freeing up human agents to handle more complex requests.
“We estimated that our customer service staff spend about three-quarters of their day on easy-to-answer questions such as statement enquiries, registration and FAQs,” says Richard Byarugaba, NSSF Managing Director. .
This rollout is NSSF’s latest effort to digitize the customer experience. Over the past two years, the organization has moved 94% of its member transactions and interactions to digital channels, with the remaining 6% of customers using walk-in service centers.
Since October 2020, nearly 164,000 customer transactions and interactions have been recorded through Sanyu.
For more information, visit the NSSF webpage here.
Huawei AppGallery health apps
The studies took into account factors such as too many fatty and sugary foods, lack of exercise and stress. Many people make an effort to put health first on their list of resolutions at the start of each year. But, for lack of discipline, it usually does not last more than a few months or even a few weeks.
With the new year in full swing, there’s no better time than the present to commit to a healthier lifestyle in 2022.
Using mobile apps is a convenient way to help build healthier habits because they’re cheaper than personal trainers and there are plenty available to meet your goals.
Here are four health apps available on Huawei AppGallery to help you get started:
- Diet for weight loss Healthy diet for fitness – Choose from a variety of healthy recipes for a suitable feeding schedule and water plan, depending on the person’s weight.
- Calm – Meditate, Sleep, Relax – Reduce stress and work on balance. The app also offers meditation techniques and music to help you fall asleep.
- sleep cycle– Similar to Calm – Meditate, Sleep, Relax, but with a twist. Sleep Cycle not only offers you music to relax you, but once activated, it “listens” to noises while you sleep. It picks up sounds such as snoring and offers meditation to help you fall asleep. It provides an analysis of sleep patterns and some tips on how to get a better night’s sleep.
- Home training – without equipment – Gym equipment is expensive and people are staying away from gyms due to Covid. This application comes with a virtual coach that offers home exercise routines based on the user’s profile. Different exercises are offered and one can choose between beginner, intermediate and advanced levels.
Platform: Huawei smartphones
Expect to pay: All apps listed above are free
Resellers: visit the AppGallery or click on the links above
For your information, play it safe
Keeping children safe online is one of the biggest worries of modern parents. Trying to create boundaries, impose restrictions and constantly monitor a loose child in the uncontrolled and often dangerous digital landscape is exhausting. Yet it must be done in the name of responsible parenting. It’s not enough to apply a parental control app and set a few rules about screen time limits.
For your information, play it safe gives parents a great way to monitor children’s online activity. Using artificial intelligence, FYI play it safe analyzes every app, online search and chat on a child’s device, but only alerts the parent or caregiver if there are any communications or potentially dangerous activities. The app monitors cyberbullying, contact with online predators, access to adult content and a range of mental health issues affecting teens, including suicidal ideation.
FYI play it safe, which was launched globally for Android devices for children, supports detailed communication and activity monitoring on all child’s apps and screens. New apps or sites that the child uses and visits are automatically included without requiring account credentials.
The app processes the language used as it looks for signals of bullying online and also alerts parents if their child engages with content regarding depression, self-harm and suicidal ideation. This early warning system allows parents to take action, open conversations and get help, if needed, long before situations turn into emergencies or intractable problems.
FYI play it safe does not replace parental control apps and instead works in tandem with widely used free apps such as Google Family Link. It gives you an extra non-intrusive layer of protection covering a child’s online and mobile activity. It saves parents time, while giving them a consensual way to fulfill their responsibilities to keep children safe in the digital environment.
Expect to pay: the family package supporting up to four children costs R1,200 per year.
Resellers: visit the FYI website play it safe here for more information about the app and download instructions.
Partner VMware Routed has launched a channel partner portalwhich is designed to provide curated resources to its partners, managed service providers, and ISPs selling through Routed.
Routed uses partners who can manage the implementation of its solutions, VMware Cloud-based infrastructure deployments available locally.
“The opportunity exists for our partners who, with the right resources, knowledge and support from Routed and VMware, can engage with their customers to deliver the best solutions,” said Andrew Cruise, CEO of Routed.
“The Routed Partner Portal is a great start for cloud and VMware cloud in South Africa with its reliability, availability and secure cloud infrastructure for the end user. The channel has the necessary resources to develop its skills and access the support needed to develop its clientele. »
New partner applications to the Routed partner portal are now open.
To register for the partner program, visit the Routed website here.
The Tod Hero app is a business management tool for merchants and their customers for those “life happens” moments.
“The Tod Hero app is like an Uber for people who need real-time plumbers, handymen, locksmiths and electricians,” says Shannon Mackrill, CEO of Tod. The lockdown left many artisans out of work and many small businesses had to close.
“In other words, the work was still there, but the smaller operators didn’t have access to the market and therefore couldn’t connect with the customers who needed their services.”
The app’s business management features prioritize simplicity, direct connection, and cashless payment. Traders can email personal job quotes, get them approved, generate invoices, and send them to customers, all within the app. The same goes for managing Tod’s task calendar, private work and reminders.
The app includes GPS tracking, photo sharing, detailed job map descriptions, tool suggestions, and in-app chat.
Platform: Android and iOS
Expect to pay: Free to download and use.
Resellers: For customers, go to the Tod website here
For craftsmen, go to the Tod website here