Video call

Auto Close Messenger Video Call: How to Fix iPhone and Android Crashing Issue

Messenger shutting down video calls when you’re trying to catch up with friends and family isn’t something you want to experience in 2022. This pesky crashing issue can be experienced on both iOS and Android. Fortunately, there are several resolutions to help fix this problem. Here is how to fix Messenger video call closed error.

How To Fix Messenger Video Call Closing Automatically

To fix Messenger video calls automatically closing on iPhone and Android, users should:

  • Make sure there is a secure internet connection.
    • If the device is connected to Wi-Fi, try switching to mobile data.
    • If you are using a mobile data connection, turn off the mobile connection and switch to a Wi-Fi connection.
  • Swipe and reopen the mobile app.
  • Make sure you have the latest Messenger update installed.
    • Installing the latest update can help eliminate bugs or errors.
  • Log in and out of the Messenger app.
  • Delete and reinstall the app.
  • Restart the mobile phone.
    • iPhone users can do this by holding down the power button and the volume up button, then dragging the “slide to power off” slider. Users can then hold down the power button to turn the mobile back on.
    • Android users can do this by holding down the power button. Then hold down the power button to turn the device back on.
  • Make sure mobile permissions are enabled for the app.
    • iPhone users can do this by going to “Settings”, scrolling through the apps, selecting “Messenger”, and making sure the microphone and camera are both on.
    • Android users can verify this by selecting “Settings”, then choosing “Applications”, then selecting “Messenger”, tapping “Permissions”, then making sure the permissions are allowed.

If the fixes above do not work, users will want to submit a report directly with Messenger.

Desktop users can submit a report by:

  • Users must select “Preferences”.
  • Then select “Report a problem”.
  • Describe the problem and select “Send”.

Mobile users can submit a report by:

  • Select the cog in the upper left.
  • Then click on “Report a problem”.
  • Describe the problem and select “Send”.

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