Mobile device

What is Mobile Device Management? | Integrated

In March 2020, companies concocted remote work plans intended to preserve productivity. Two years later, we see that these ad hoc policies often fail to prioritize security – as evidenced by an increase in cyberattacks – and put greater strain on IT staff.

As enterprises seek to close cybersecurity gaps and relieve pressure on IT teams, mobile device management (MDM) solutions offer a clear solution. Here are four remote work challenges they are solving.

4 Remote Work Challenges Mobile Device Management (MDM) Can Solve

  1. Increase in cybersecurity threats
  2. Overwhelmed IT teams
  3. High device management costs
  4. Increased digital anxiety

1. Increased Cybersecurity Threats

The challenge: teleworkers are vulnerable

Following the shift to remote working, there was a 768% increase in Remote Desktop Protocol attacks between the first and fourth quarters of 2020. There are three main reasons why these breaches continue to occur.

The first is an overreliance on digital communications. In the office, a sales person might contact a product engineer to ask for their company’s solution specifications. In remote environments, these conversations happen online. This creates a digital fingerprint that bad faith actors can use to gather information about the company.

The second reason concerns the use of unauthorized applications. Without proper governance, employees can download malicious apps or, more commonly, a teleworker can download safe apps that they fail to update regularly or hackers end up compromising. If IT teams can’t follow and enforce security protocols on these new programs, the chances of hackers getting corporate data increases.

The third reason is home networks. Most employee homes don’t have firewalls or IP blacklists, let alone connections at cafes and airports. For this reason, remote professionals can expose valuable company information simply by connecting.

Safety and business leaders understand the dangers of working from home. That’s why, in a recent study by Tenable, 80% of them said remote work puts their organizations at greater risk.

The solution: MDM protects workers by activating safety measures

One of the means of protection of MDM software is multi-factor authentication. This system alerts users when someone attempts to access their account by requiring an additional password, which is usually sent via text message or email.

MDM software also prohibits users from downloading insecure apps, flagging them as security issues. This feature also flags phishing scams, notifying the user when a message cannot be safely opened.

In each of these use cases, MDM software can protect your business from a costly breach.

Related ReadingCorporate phishing attacks are on the rise. Are your employees security threats?

2. Overworked IT teams

The challenge: IT teams don’t have time to complete basic functions

Throughout the pandemic, IT teams have served as impromptu logistics departments, ordering new devices, receiving deliveries of those devices, installing software and shipping hardware to employees.

When devices break down or malfunction, IT teams are also responsible for fixing them. This establishes a pattern of taking IT away from core functions to address technical issues that arise in remote work.

The Solution: MDM Eases IT Workload by Streamlining Security Tasks

A standard MDM platform allows IT departments to remotely monitor device protection levels and mitigate risk by updating software and deploying security patches. With MDM software, IT staff can remotely download necessary software updates to these devices, keeping laptops in a safe and work-ready state.

Alternatively, companies can outsource MDM to another company, such as a Device-as-a-Service (DaaS) provider, which frees up IT staff to focus on key tasks and eliminates the need to hire additional employees.

It also preserves workflow for team members in other departments, who no longer have to wait for your overworked IT staff to resolve technical issues – they can simply interface directly with the MDM provider.

3. High device management costs

The challenge: buying and managing a fleet of devices is expensive

The purchase of a device is only one element of its cost. You don’t just buy a laptop – you pay for the software, warranties and IT staff needed to maintain it. These expenses add up over time and require significant capital outlays, which means you can’t use that money elsewhere.

The Solution: Outsourcing to MDM and DaaS Providers Reduces Expenses

Outsourcing MDM allows the vendor to provide personal and business use on company-owned devices. This saves your IT team time and limits the risk of a cyberattack, saving you money on IT staffing and replacing compromised technology.

You can also look for a DaaS provider, which cuts costs and shifts MDM expenses to operational expenses. This frees up capital expenditure that you would otherwise have had to keep on your balance sheet, allowing you to either save those funds or invest them elsewhere.

Learn more about Built In’s cybersecurity expertsWhat to Consider When Choosing a Business VPN for Telecommuters

4. Increased digital anxiety

The challenge: Remote workers worry about device security and privacy

According to a recent F-Secure survey, 67% of remote workers recognize they felt worried about security and privacy. Many studies point to the negative effect of anxiety on worker productivity. Without MDM, employees must protect their own devices, which increases their stress levels.

The Solution: MDM Secures Devices and Provides Peace of Mind

MDM software relieves employee anxiety by securing their devices. With MDM software, workers can spend more time getting jobs done, by delegating cybersecurity tasks to experts.

There’s one source of frustration for remote workers that MDM doesn’t address: old, slow technology. Using a DaaS provider can solve this problem for your business, as these providers routinely phase out older devices, ensuring your employees are using the right technology for their jobs.

Outsourcing your needs to a DaaS provider also establishes better protection. It allows vendors to install the latest security software and improves employee productivity by reducing buffering and slowing load times with features like larger storage and more RAM.

In a remote environment, mobile device management is a must

Remote work is going nowhere. According to Fortune, only 3% white collar want to return to the office five days a week. This, combined with historically high numbers job postings, forces companies to retain talent by meeting the demand for a remote working model.

In other words, the need for MDM and DaaS will only grow. This sentiment is in line with projections that the MDM industry will reach $32.45 billion by 2028. with a CAGR of 28.2%.

This is great news for employers: it means there will be many options for managing and securing devices for a distributed team, while saving time and reducing costs.